Chances are you are reading this now after doing a Google search for replacement windows, yes? Well that’s how our latest client found us too – which lead to this major installation contract for Enfield Windows.
Enfield Windows would like to give you an insight into one of our most recent timber window installations in north London. The installation took place in the Winchmore hill area.
The first point of contact with the client was by a telephone call to our offices where we were invited to visit the customer’s home to provide a quotation for new windows and doors. The sales adviser was booked to visit the property and go through the specific requirements, the whole house in need of new windows and doors.
The client had opted for using a quality uPvc product for the upstairs windows and a replicated timber product for all of the downstairs.
The timber products required had to be very specific. Within the area, most homes have a detailed stepped head in the window sashes that the client was very keen to replicate. This is a detail that can only be reproduced in timber windows and doors.
The sales advisor took the necessary measurements and detailed layouts whilst also explaining the benefits of our superior timber windows and doors. The advisor suggested that customer should visit the showroom to view our timber and uPvc products whilst we would prepare a written proposal detailing the specific requirements that had been discussed during the visit.
The approach we choose is not to offer a quote on the spot unlike many other companies that would often read off a structured price lists. They generally have one goal when being invited to your home, which is the hard sell with the aim to sign you up on the day.
Our ethos is to offer a tailored service and advice on what would be better suited to the property as each home and client have different ideas and expectations about what they want to achieve.
After the quotation was given and a visit was made to our showroom the client accepted our proposal and the ball was set rolling to provide CAD drawings and a detailed contract followed by a full site survey.
The survey was carried out by our experienced surveyor who took his time to go through the property ensuring all the necessary accurate measurements and configurations were taken ready for the order to be placed for manufacturing.
The installation was booked in along with the client choosing architraves, handles and furniture that they felt would be best suited to their home and taste.
The windows were installed by our very own employed installation team who are highly skilled and very meticulous within their work. All the internal trims window boards and architraves used were factory finished leaving the customer with no re-decoration work.
The final outcome is a stunning installation using the very best products and materials whilst still at a competitive price, the installation has led to recent enquiries and orders within the area.
Why did the client choose Enfield windows?
The feedback from the client was that the time and effort Nick had put into the proposal whilst not applying any pressure or sales tactics was key in giving the customer confidence that we were not just out for the sale. We were told that Adam and Greg, the installers, were a pleasure to have in their home and the attention to detail along with the product far surpassed their expectations.
Local residents were so impressed with our installation, we have already received an order from a neighbour.
For further information on our timber and uPvc windows and doors either visit our showroom or call 0208 363 3233 for free no obligation quotation .