A recent sash window installation took part in a leafy road in the north London area.
The client contacted us via our website after searching for replacement windows online. The entire property was under renovation, and new windows were required.
After their initial contact, our sales representative arranged a convenient time to visit the property to go through the clients requirements and which windows were in need of replacement.
At Enfield Windows, our customer approach is one of complete non-pressure. Our aim is to offer high-end products at affordable prices.
Due to age and characteristics of the address the client had decided on timber sash windows. Our sales adviser went through our range of windows available, and the customer made a decision on what style they preferred. Within forty-eight hours we emailed them a full detailed quotation on all the products discussed.
Many of our competitors choose to quote on the day, commonly by working from a price matrix. We choose to tailor the quotation and offer the client an accurate price via email. This way the client can contact us once they have compared the quote and they are happy and wish to proceed. At no point do we try to hard-sell any of our products. Our expertise within the industry, high-level installers, and quality products speak for themselves.
A short time later, the client contacted us again to arrange to showroom visit so they could physically see the products and get a feel for the operation of our beautiful timber sash windows.
The price was agreed, and a contract was sent, specifying all the details we had discussed. Within days the order was fully surveyed and put into production.
For timber sash windows our lead time is approximately six to eight weeks. All our timber products are bespoke made and factory finished using microporous paints, ensuring each window has a flawless and protected finish.
Midway through the manufacturing process, the installation was booked in with the client and scheduled to last three days. To ensure customer satisfaction, none of our full-time installers work on a schedule of rates scheme. We believe each installation is unique, and this gives the fitters the time they need to carry out a first class installation.
As the images clearly show this installation was a great success and the client was exceptionally pleased with the new sash windows. Since completion, Enfield Windows have taken two more orders from customers on the same road, which will follow shortly.